Return Policy
Last updated: September 15, 2026
This Return Policy explains how Web Planets LLC (“Web Planets,” “we,” “us,” or “our”) handles returns and refunds for HP hardware and OEM consumables purchased by business customers in the United States. This Policy works together with our Purchase Policy, Shipping Policy, and Terms of Service.
1. B2B Returns Only
Web Planets LLC sells exclusively to business and organizational customers. This Return Policy applies only to purchases made for business use. We may request documentation to verify business status and purchase details before processing a return.
2. General Eligibility
Return eligibility depends on the product type, condition, and timing of your request. Unless otherwise stated in a written agreement or on a specific quote, the following general rules apply:
• The product must have been purchased directly from Web Planets LLC.
• A valid proof of purchase (invoice or order confirmation) is required.
• Return requests must be submitted within the timeframe specified below.
• Products must be returned in the condition described in the applicable category (e.g., unopened, unused, or as received).
3. Non‑Returnable Items
Certain items are not eligible for return, including but not limited to:
• Opened or partially used HP ink, toner, or other consumables, unless defective as determined under Section 5.
• Products damaged due to misuse, improper installation, or unauthorized modification.
• Products that are missing serial numbers, labels, or original manufacturer markings.
• Special‑order, custom‑configured, or non‑stock items identified as non‑cancellable/non‑returnable at the time of sale.
4. Standard Return Window
Unless otherwise specified in writing, standard return requests for eligible, non‑defective products must be submitted within 14 calendar days from the date of delivery as shown in carrier tracking. Returns requested after this period may be declined or handled on a case‑by‑case basis at our discretion.
5. Defective or Incorrect Products
If you believe a product is defective on arrival or you received the wrong item:
• Notify us as soon as possible with your order number, product details, and a description of the issue.
• We may request photos, serial numbers, or other documentation to help evaluate the claim.
• Where appropriate, we may direct you to HP’s warranty support channels in accordance with HP’s published terms.
If a product is confirmed to be defective or incorrect due to our error, we will work with you to arrange a replacement, repair, or refund, subject to HP’s warranty terms and our reasonable discretion.
6. Return Authorization (RMA)
All returns require prior approval and a Return Merchandise Authorization (RMA) number issued by Web Planets LLC. Returns sent without an RMA may be refused or delayed. Once an RMA is issued, you will receive instructions on how and where to send the product. RMA numbers are valid only for the specific items and time period stated in the authorization.
7. Condition of Returned Products
Unless otherwise authorized in writing, returned products must be:
• In their original manufacturer packaging, including all accessories, manuals, and documentation.
• Free of additional labels, markings, or damage beyond normal handling.
• Properly packed to prevent damage in transit.
We reserve the right to inspect returned products and to adjust or deny refunds if items are not returned in the required condition.
8. Restocking Fees and Return Shipping
Restocking fees may apply to returns of non‑defective products, especially for opened or repackaged items. Any applicable restocking fee will be disclosed in the RMA or in your original quote or agreement. Unless the return is due to our error or a confirmed defect, you are generally responsible for return shipping costs.
9. Refund Method and Timing
Approved refunds will typically be issued to the original payment method used for the purchase, unless otherwise agreed in writing. Processing times may vary based on your financial institution. We do not provide cash refunds. Shipping charges and certain fees may be non‑refundable, except where required by law or explicitly stated otherwise.
10. Exchanges
In some cases, and subject to availability, we may allow an exchange for a different HP product instead of a refund. Exchange eligibility, pricing differences, and any additional fees will be communicated at the time of your request.
11. Warranty Coverage
Manufacturer warranty coverage for HP products is provided by HP in accordance with HP’s published terms. Web Planets LLC does not modify HP warranty terms and does not provide any additional warranty beyond what is expressly stated in writing. Some issues may be handled directly through HP’s warranty channels rather than through a return to Web Planets LLC.
12. Policy Updates
We may update this Return Policy from time to time. The “Last updated” date at the top of this page indicates when changes were most recently made. Your continued use of our website and placement of orders after any update constitutes your acceptance of the revised Policy.
If you have questions about this Return Policy or need to request a return, please contact us at sales@webplanetsllc.shop.